Shipping, Returns and Refunds
Shipping
Every order ships free, anywhere.
Most prints ship within 2 business days. If the print you order is already spoken for, it's made to order and takes 10 to 14 business days — I'll tell you as soon as you order. Transit adds 1 to 3 weeks depending on your location and local postal processing.
Every print ships insured for its full value and tracked.
Free shipping covers transit only. Any import duties, VAT or customs fees are the responsibility of the buyer on arrival.
A few remote regions are outside my courier's range. If I can't ship to you, I'll contact you immediately and refund in full.
Prints ship unframed and flat, in protective packaging. Framing is available on request — ask before ordering and I'll quote it.
Returns and Refunds
If a print isn't right for you, email me within 30 days of delivery and I'll arrange the return. Only the request has to reach me inside 30 days — once you've told me, there's no rush to get the print back.
Returns are free. I cover the return cost anywhere in the world, including shipping and any customs charges, and I'll send you the documents and instructions. You get a full refund with no restocking fee.
Prints must come back in original condition, in the original packaging and backing board. Please don't write on, mount, or frame a print you may want to return.
Framing is a separate service. A framed print can be returned on the same terms, but the framing charge is not refundable — the frame, mat and mounting are made for that print and can't be reused.
If your print arrives damaged, tell me within 30 days with a photo and I'll replace it or refund you in full, whichever you prefer. I handle the carrier claim myself — you don't need to deal with them.
Refunds are issued to the original payment method within 5 business days of the print arriving back with me.
One thing to know before you order: prints are numbered by hand and ship in no particular order, and the photograph in each listing shows a representative print from the edition. The number you receive won't match the number pictured. That isn't grounds for a return, and it's why I say so before you buy.
Questions before ordering are always welcome — livio@liviostabile.com